Originally Posted by
ainternational
I didn't ask them to do anything except follow standard Uber policy which is to follow the navigation route shown in the app. In fact, I said nothing to them at all because I do not speak Japanese.
Traditionally cab/hire drivers have been reluctant to use the expressway because customers never wanted to pay the higher cost. I suspect some Uber drivers may be reluctant to take the highway because they don't want to get yelled at by customers who don't know the new system. I think the time savings generally works out in the driver's favor as well so there is no other reason I can think they would avoid the highway. You might try printing out a "高速で行ってください” (Take the Expressway) card.