The rules are clear on this:
Code:
2N CANCELLATION/REFUND
3N --------------------
4N .
5N PRIOR TO DEPARTURE
6N .
7N ------------------------------------------------------
8N I BEFORE I AFTER TICKETING DEADLINE I
9N I TICKETING I I
10N I DEADLINE I I
11N ------------------------------------------------------
12N I FULL REFUND I ORIGIN AREA 1 - CANCELLATION I
13N I I PENALTY IS 10% OF THE TICKETED I
14N I I AMOUNT. I
15N I I ORIGIN AREA 2/3 - NO PENALTY, I
16N ------------------------------------------------------
Area 1 is the Americas.