Sorry if I missed this, but I read through the entire thread and didn't see this: does no change fee include no penalty for just cancelling a flight outright (presumably as travel wallet funds and not a refund to the original form of payment)?
Originally Posted by
okrogius
If you change to a cheaper fare on Southwest, do you get to keep residual value of the ticket? You don't on United. So this seems like marketing over relatively little changes.
It's a pretty large incentive not to book premium-cabin tickets occasionally, since you won't be able to change to a coach fare without loosing noticeable amounts.
I'm not sure how the change works on Southwest, but with Southwest you can also just cancel and rebook using the travel voucher you just got for cancelling.