I booked a fully refundable business ticket (C class, Expedia screenshots below) on Expedia for travel on our collective favorite airline -- TAAG -- in December 2020.




I canceled this a few days ago, after confirming with Twitter support that the ticket was fully refundable. They said yes, and after I confirmed the cancellation, they said a full refund was issued to my card. See screenshots.





The next day, Expedia emailed to say that I could only receive an airline credit. I've escalated this to Expedia's highest level of customer service (Tier 3) with no resolution. I've already confirmed that "Offering you a credit voucher" means "only offering you a credit voucher."




This seems like really blatant fraud on the part of Expedia, doesn't it?