Originally Posted by
JALPak
Anyone with experience on how AA and CX handles award tickets due to COVID-19 cancelation? If my award flight on CX is canceled by CX in advanced, will CX simply automatically move me to a different CX flight (even there’s no award openings) and AA will just re-ticket? Or AA will need to find another flight with award inventory to rebook?
CX might or might not move you to a different flight. If they do, AA is likely to reticket automatically, otherwise a call will take care of it. If CX doesn't move you, and you don't see a good alternative that has award space, you can call AA and ask the agent to send a request to the OneWorld liaison to ask CX to move you to your desired flight. There's no guarantee that CX will do it, but you can ask.