Originally Posted by
xooz
I vaguely recall a thread about extra fees for paying for the car shuttle at SFO. Checking Fox, I see a $16 Airport Transport Fee included. I take that to mean its ok for offsite lots to also bill for Airport Transport, even if you just pick up a car there? If I spend the night at a airport hotel and am dropped off at Fox, I guess I still pay for Airport Transport? Seems fishy on someone's part, maybe just the local authorities.
The fee is only applicable if the renter uses the AirTrain for transport to the rental lot.
I ran into this issue renting from Fox Rent a Car. Curious, I submitted an inquiry to Mike McCarron, Director of Community Affairs at SFO. A surprisingly responsive answer was received, along with an apologetic phone call from Fox (and a fee reversal).
[...]
According to Mr. McCarron, the transportation fee was negotiated between the airport and car rental companies as a means of financing the AirTrain system. Rental companies are responsible for training their employees in its application. If a fee is misapplied, a customer may contact the airport and receive a refund (as I did).