Hello all. My physical United Club card (with the Star Alliance Lounge logo, not the credit card) elapsed, as it does every year, however, I never got a replacement in the mail. I received the following email after inquiring about it, which didn’t come as much of a shock:

Dear Mr. NikoLGA:

I’m sorry but due to the Covid 19 situation we’re not currently processing United Club membership cards. You can access any United Club lounge by showing your digital United Club membership card available in the United app. You may also provide your MileagePlus account number, a photo ID and a same-day United airlines or MileagePlus partner boarding pass.

We're encouraging the Star Alliance partner lounges to accept the digital United Club membership card.

Regards,

However, I was turned away at the LH Lounge EWR the other day, despite showing the mobile card (which clearly still states that the physical card is needed for partner lounges).





I don’t blame the LH agent at all. She was friendly enough but explained that she received nothing on her end from UA, and needed something with the Star Alliance Lounge logo.

As lounges begin to re-open, has anyone else encountered this? Any tips of the trade?

Seeing as a decent chunk of my travel is abroad (more accurately, transborder), but not enough to get *G, the Star Alliance lounges are the only thing that keeps the UC membership worthwhile at the price we all pay.