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Thread: Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
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Old Aug 22, 2020 | 12:52 pm
  #492  
DELee
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Join Date: Jun 2010
Location: TOA
Programs: HH LTDiamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA MM LT1P
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Originally Posted by Kacee
Marriott Offering Free Night After Two Stays for New Members

They'd rather just replace us with new members.

Apparently they missed the part of the playbook that discusses costs of new customer acquisition vs. customer retention.
Possible Marriott rationale: you and I and other current elites aren't staying; need some replacements who are actually staying and spending.

David
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