FlyerTalk Forums - View Single Post - Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
Thread: Changes to Marriott Bonvoy Stays and Services Due to Covid (Discussion Thread)
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Old Aug 22, 2020 | 12:10 pm
  #491  
Kacee
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Marriott Offering Free Night After Two Stays for New Members

They'd rather just replace us with new members.

Apparently they missed the part of the playbook that discusses costs of new customer acquisition vs. customer retention.
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