Originally Posted by MDPCC2018

Our Lifemiles flight was canceled back in May (5/20 to be exact). We were eligible for full refunds since it was canceled by the airline. We had 3 reservations all on the same flight. We were able to successfully get all the miles redeposited back into our account (which is great, don't get me wrong), but we are still waiting on the taxes and fees to be refunded from Avianca. When I first called about the refund, they said it will take 90 days (!!) to process the refund. We tried to be understanding given the mass amounts of refunds that are being processed right now. It's been just about 90 days now and there's still no update. I check the status of my refund constantly on this page (https://serviciosenlinea.avianca.com...oma=en&Pais=us), but it just says "received" as the status. Well, I just called again today and now the agent says it will take 5 months from the date the miles are redeposited to get the taxes and fees back!!! 5 months?! I understand there's a lot going on but that's just obscene.

Has anyone had any luck getting their cash refunds to be processed faster? At this point, it just feels like they're stalling and either hope we forget about it or they just go completely belly up and don't have to pay out refunds to their customers.

Thanks in advance for any help or advice on this!