Originally Posted by
SouthernDiscomfort
I had a Secure Message from my credit card issuer (Chase) today. They have closed my dispute with AC and made the credit permanent. Needless to say I'm happy with the result!
American Express reversed my credit when Air Canada showed them my ticket stub that said "Nonrefundable". I think they completely missed the point that non-refundable doesn't mean the airline can cancel without refunding. I've reopened my dispute and submitted the DOT Enforcement Notice and applicable Tariff (from before AC changed it to only refund for cancellations "within their control"). I'm a bit disappointed AmEx didn't apply any more critical thinking to AC's response, but we'll see if it sticks (or if they just come back with the same argument).