Originally Posted by
Mr. BoH
Maybe "lie" is strong as the statement is technically true, but it is disingenuous to say the least to use it as a reason to discontinue MAGC. Read the full statement:
Marriott is trying to make the case that the "overwhelming majority" of guests both: (1) don't want housekeeping service, and (2) don't wan't the bonus points for forgoing housekeeping. That is patently nonsense.
That is NOT the case Marriott is making.
Their statement is quite clear. The "overwhelming majority" of Marriott guests do not choose the green option. I have no doubt that is true, and also no doubt Customer Service has the statistics to back that up.
Their statement also says that during a worldwide, highly contagious, and deadly pandemic, an increasing number of Marriott guests choose not to have housekeeping service. Perfectly sensible, and again, Customer Service most certainly has stats to back that up.
Marriott has said nothing wrong at all. And no reason to be giving out free, unearned points during these awful times for the hospitality industry.
Good job Marriott!
Newman