United cancelled our trip which was supposed to happen on June 25 2020.
I requested refund as our flight is cancelled.
Vayama agreed
Two months later (8/12/2020) I get email from Vayama saying that United refunded to them the whole tickets amount ($3,306.01), but they will keep $300 as cancellation fee ($100 per passenger).
I clarify that my flight was cancelled so it is not my fault that we did not travel.
Vayama never mentioned anywhere in their terms or emails they sent me that there is a cancellation fee that they add on top of the airline's fees.