Originally Posted by
nomad420
I posted this on another thread the other day but perhaps it is better here.
"The situation with AS to the Islands is now horrible. I just canceled a SFO-SEA-HNL-KOA flight for obvious reasons as UA still flies direct SFO-KOA although on a reduced schedule. While I had planned to move most if not all my business over to AS from UA the current schedule is horrible. And while there is no change fee canceled flights go into your "wallet" which right now is my case is bulging with cash...not a good thing. So like it or not I will use up my wallet on perhaps a few flights in and out of SEA but sadly it looks like I am now back to UA (at least in the foreseeable future)."
In my case they didn't give me any option except the wallet. In fact I stated to the agent that I preferred refund to the original form of payment and she said that only to the wallet! Per above I am running up way too much "wallet" funds due to cancellations from numerous flight changes and schedule issues.
Wait, I ‘m confused. AS canceled your flight (or it was significantly changed) and refused to refund to original form of payment, only giving you the option of the wallet? That doesn’t sound like the AS I know. I would call back as it sounds like there may have been a misunderstanding.