...and I would suggest is causing a disincentive to book so actually having a reverse effect on airlines too. One friend and two different work colleagues have both said to m that until airlines refund promptly when the airline cancels a flight they will not book to go anywhere. The removal by BA of the simple "Refund" button that used to be on ba.com plus the arrogant boss of FR saying a while back that "refunds will take up to 6 months" appears to be putting a few people off booking anything.

You "reap what you sow" seems to be so apt with how the airlines have behaved over promptly giving customers their money back.