Originally Posted by
defrosted
Oh please. Abuse? This situation hardly qualifies as abuse.
Also the analogy is silly, if the stipulations and common understanding is that they could use hearts or flowers and you still paid in advance, how can you blame the baker?
Hah - the "stipulations and common understanding"? You mean in this case where the baker advertises publicly the red frosting and hearts for Valentine's Day and then absolves themselves of blame in not a 1 or 2 page contract but a
36 page (Delta's CoC) document that would take the average reader 55 minutes to read (much less actually understand)?
I gave a solution that I thought was reasonable. If Delta wants to price different flights within a non-guaranteed time slot, they should clearly and
proactively warn the customer that what they are buying is not guaranteed and the customer has no recourse should a change be made and that they will not get their $X back. These types of common-sense consumer warnings are common in industries regulated by groups with way less regulatory capture (like the FTC) rather than the FAA/DOT.