Originally Posted by gbatts7

I never post on this forum but I figured I would give a review for the hotel since it doesn’t look like there is much information out there. We tried calling numerous times to book activities prior to arrival, finally got someone on the phone and I would say about half the activities were ‘full’. I’ll get into this later.

We arrived at the property at 10:30 so we could eat the included lunch. The guy at check in said we may not be able to valet the car our self, but when we walked back outside another guy said we could just park it ourself. I do not like to valet my car and especially during Covid. So I was happy we could do that. We were told our room would be ready at 3pm. With check out we are a Hyatt member and I had to practically beg for an extended 1 hour checkout. The host said no twice but i pulled up the information online and we were able to get 1 hour additional, which I was thankful for.

We ate all meals on property, the food is delicious but extremely small portions. For instance for dinner I ordered 4 appetizers, 3 entrees, and 6 desserts for myself. But I do like to eat a lot of food. The dinner also takes an extremely long time. We were there for 3 hours and not because I’m a slow eater. It’s a bit frustrating because after sunset the mosquitos come out in full force. So I would recommend eating earlier. We constantly had a problem with the meals not going to the correct tables, and at this resort we filled our day with as many activities as possible so we were always on a time crunch, but then again you don’t expect breakfast to take 1.5 hours. One morning the drinks never came and it was quicker to just go to the little Roost snack place and get them ourself. One day I think they just gave up getting us the drinks.

Activities, we did as many complimentary activities as possible. Hiking, yoga, smoothie making, stretch, flying squirrel, quantum leap, cardio drumming. This is the highlight of the hotel. The instructors and guides were great! We were able to pre book about half these glasses. Many people do not show up so we were able to get into many of the classes just by showing up 5 mins before. The classes are all socially distant, big room and max of 8 people. Inside you must wear mask even when doing activity. Outside activity you can take off mask. The van ride over to hike was packed though so that was a little nerve wracking with the socially distant. But everything else the resort looked like it was empty.

Massage, I don’t have much experience here but we did the deep mountain massage and I felt like it could of used more pressure. But my girlfriend said she asked for ‘medium’ pressure and it was a ton of pressure. So maybe my expectations are different I don’t know.

All in all we did have a great time. But I would book early and schedule your activities early. You can change or cancel your schedule up to 4 hours beforehand with no charge. I have stayed at a St. Regis Bal Harbour before and I kinda expected the staff to have the same hospitality but it was more like a courtyard. At the St. Regis I was blown away but I was not here. For instance you show up at the front desk and there’s no one there for help.Not what you are expecting for $1500 a night. The activity staff though is amazing and very passionate about what they do and we had a great time doing that. It would be hard to pick out a favorite activity as they were all great and I would recommend doing all of them. But flying squirrel if you get motion sickness don’t do that one.

Any questions feel free to ask as I don’t think there’s much information about the resort.