Originally Posted by
smartytravel
Regardless of whether a ticket is refundable or not, a passenger pays for a specific service. That includes departure time and arrival time.
How can a passenger be deprived of what they pay for?
imagine you want to get a full haircut at a barber. Instead of giving you a haircut, the barber only trims your hair over the ears. Do you think that’s fair?
if airlines can change by 120 minutes, why couldn’t passengers change by 120 minutes without consequences?
further, I’m incessantly surprised that American consumers allow corporations to treat them so poorly.
No, schedule is not. The passenger's contract with DL specifically provides:
"published schedules, flight times, aircraft types, seat assignments, and similar details reflected in the ticket or Delta’s published schedules are not guaranteed and form no part of this contract."
As to the notion that this is a contract of adhesion and thus voidable, that's just one of those social media urban myths.
Simple solution is not to buy deeply discounted fares. Then you can cancel for any reason or no reason at all. Don't like the font on your boarding pass, the chime made by the BP reader, or the muzak played at your gate, just leave and call in at your leisure for your money.