Originally Posted by
wilsnunn
Welcome to the forum
MattUK81, I am sure one of the ambassadors will be along shortly to give you an official welcome.
For a BA flight in T5 you have a few options
- you could pay to access either of the third party pay-for-entry lounges; Plaza Premium or Aspire (or you may have access to one or both through any lounge schemes, credit cards etc)
- upgrade the flight to Club
As you have a BA Holidays booking, it is not too difficult to do. You should be able to call the general BA number and follow the options for holidays team (best done during the day in the UK) and they should be able to price it up on the phone for you.
A quick Google gave me:
0344 493 0787 and option 1 - but I normally call the Gold line so I am not sure if that is correct or not.
Sadly, I cannot even get through to the helpline. I have tried 3 times and 'no one is available to take my call'. It hasn't even put me in a queue this time. What with that, and not being able to access an upgrade online, it seems like I am a bit stuck....