Dear all,

My first post here, so apologies in advance. I made a booking to travel to Europe, starting in my current location and connecting in Heathrow T5 (two flights in total). The original flight was cancelled and now I have been moved to one the day before, but this now means I have a 6 hour connection time in Heathrow T5, which under normal circumstances is bad enough and in the current climate a touch *pants* to say the least. I have tried to get in touch with BA to see the option of upgrading the one leg of the journey to Club Europe, as this would give me lounge access, but no one has replied. I know that BA do not offer 'pay upgrades' for just the lounge, either by cash or Avios, so I'd have to do the whole upgrade of the flight to Club... but sadly I cannot do this online (it seems as though because I have 'car hire' booked as well, it classes as the BA Holiday Team and not just flight team).

Does anyone have suggestions on how my wife and I would go about getting the access, or a better number to contact about upgrades, etc.

Thanks in advance.