FlyerTalk Forums - View Single Post - UA removing Emotional Support Animals option 28 Feb 2021 per new DOT rules Jan 2020
Old Jul 29, 2020, 11:15 am
  #156  
seanp7
 
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,346
Originally Posted by Ari
I think my post might have said something about Polaris and I don't believe that policy applies to Polaris.

All Polaris seats are the same basic frame. The carrier either fits in the foot-fell area or it does not. The carrier does not go against the bulkhead.

Bulkhead rows in Polaris have more room under in the foot-well area; therefore, the carrier or dog is more likely to fit more commodiously than in other rows and make fore a more comfortable human and/or dog during the flight.
While practically speaking you are right - the dog will fit - the official policy is that In-Cabin pets in a carrier can't be under the footwell in ANY Polaris J seat on the 787-10, and in addition never in any bulkheads. It's stated on the website.
https://www.united.com/ual/en/us/fly.../in-cabin.html

That said, if the OP is travelling without a carrier and follows the Service Animal / ESA process it may all work out.
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