FlyerTalk Forums - View Single Post - Swiss cancelled my flight last minute and can’t rebook me [resolved]
Old Jul 29, 2020, 5:56 am
  #12  
Passportinonehand
 
Join Date: Apr 2019
Location: Belgium
Posts: 270
Originally Posted by SK AAR
Yes, you should address any issue with the new return flights before ticket is issued - after ticket is issued it will be more difficult. Call now! Just play dump and explain that apparently a mistake was made when the agent changed the return date.
Thank you! They have managed to rebook me on the correct return flight from Santorini two days later!
On top of that, there suddenly was availability for the BRU-MUC flight, so they happily rebooked me on BRU-MUC-JMK instead of BRU-VIE-MUC-JMK!
All flights are already ticketed and in Y instead of whatever cheap booking class I originally purchased.

Very impressed with the flexibility at LX and the kindness of the people working at their contact center.
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