Originally Posted by
Colin
why should a manager give away for free a product he’s selling? that’s some real chutzpah to request and i’d be tempted to asign the parking lot view room with a DNM too.
a sane upgrade request as a basis for doing so - Prive rate plan, service recovery related to a past stay.
I agree, I was an Explorist and have stayed for Birthday and Anniversary the best upgrade received was to a “Deluxe” Room, never received a Suite Upgrade as less than a Globalist. Those were the only two times I’ve asked at the Front Desk. Didn’t specifically ask for a Suite though, just mentioned we were staying for my Birthday or our Anniversary and if they happened to have any upgrades available. I do know Suites were available on both stays, but not going to directly ask for it if I’m a non-Globalist as I think that’s going too far. But it did motivate me to make it to Globalist for future special occasions so there’s that
I have noticed in the WOH T&C thats they mention “Suite Free Night Awards”. I’m assuming this is the service recovery stay you’re referring to that has an automatic Suite Upgrade? This term seems to differ from the General Free Night Awards and Suite Upgrade Awards, though I’ve never actually heard of anyone receiving one. If someone has a very poor experience at a property all of heard of is points as compensation, and even that is hard to come by. Is there really such a thing with Hyatt as a Free Night with auto-Suite Upgrade as service recovery?