FlyerTalk Forums - View Single Post - ? on cancelled flight and refund
View Single Post
Old Jul 27, 2020, 3:45 pm
  #6  
UKtravelbear
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,201
Is any airline actually meeting the 7 days? Nope. Is any regulator punishing airlines for failing? Nope.

The US DoT is toothless. It took them 5 weeks to even respond to my complaint about AA and that was a 'we are now looking at it' response. In the meantime AA had refunded me well before the DoT contacted them.

It's taking credit card providers weeks and weeks to even start looking at chargebacks as well. Again it took mine over a month to even take a first look into it nevermind sending it to the airline (Finnair) in which time they had actually paid me back my cash.
UKtravelbear is online now