Originally Posted by
tobiashenry
Sorry for not making myself clearer. Yes I was hoping to say that I was issued a voucher just of 100% of the value. Moreover, the flight in question is supposed to depart late August. According to the terms and conditions, it should fall within the 120% promotion.
It was an one way flight from YUL-LHR via LIS. I have sent an email at the contact centre email and
[email protected]. Let's see what will happen.
If it was a one-way ticket, rather than the return flight of a round-trip, then it seems you qualify for the 120%
... though if it was through an agency, that can muddy waters.
You've probably gathered from this forum that TAP's customer service can be a trial to deal with. Some people find the social media team via Twitter or Facebook can move things along, so that might be worth trying.
Finally, I'm sure you have the email address correct, but the "rare." in the email address looks odd - unless "rare refunds" are an inside joke at TAP.