Old Jul 24, 20, 12:41 pm
  #25  
strayersong
 
Join Date: Sep 2014
Location: London
Posts: 277
Just checked in after seeing the good reviews here...

No upgrade offered despite Spire elite status. Was told rooms were closed due to the current situation, but I could see all room types open for booking in the app. When presented with this info the front desk was speechless.

I understand it's hard times but I don't understand why it means no elite recognition (no drinks voucher either, just points). The standard room was quite small, so I wanted to cancel the reservation but was told it's not possible because "you've stayed in the room for many hours already". Just tell me it's a non-refundable reservation and I'd accept it, but I checked in less than one hour ago!
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