Originally Posted by Dave_C

So I've got what I think is an interesting email back from Swiss Customer Relations.

In short, had flights with them which were cancelled. Started off the charge-back route, which got denied due to the standard immigration bulls*t they've been spouting to everyone.

I wrote them a "Letter before Action" enclosing their CoC and 261/2004, giving them seven days to pay or I'll take out action in the English Small Claims Court. That did the trick with an apologetic email from customer relations and the money now back on the Amex. I pressed them on why they declined the chargeback when they did acknowledge in writing that I was fully entitled to the refund.

They came back with the following:


I find this fascinating - they're simply disputing all chargebacks regardless. If I were Amex (or indeed MC/Visa), surely I'd be interested in a merchant blatantly abusing the process to their own ends?