Originally Posted by tealeaf99
If this has been the rule, then I just found out the hard way.
On Friday I have flights from BRU-IAD-SFO. The IAD-SFO segment cleared for the upgrade. However, UA says that because I did not call back within
24 hours of the upgrade clearing, that they took the upgrade away from me. What?? My estimate is that the upgrade cleared sometime on Saturday. I did not check united.com (or my email) over the weekend. And, I also did not receive any telephone messages about this from UA, as they stated to me. However, because this morning My Itineraries was showing KL, I called.
Is this 24 hour rule real?
(I was using SWU's, and I have never run across this before).
There are no hard and fast rules regarding this. From sources, the KL can stay in there till dept date and sometimes it goes to the DL (deferred from list) no longer confirmed. I would think if you are the only waitlisted for a segment, it would say in there. If you were one of many on the list it would kick you down to DL. But I did not think UA has a policy regarding this holding of the KL for a certain 24 hour time frame.