Originally Posted by nmg

A question for the experts here.

Just wondering if anyone else had a similar problem and figure out what was wrong.

I did not recieve credit from my recent LHR-YVR flight. I have tried to use the online credit but it keeps telling me the records do not match up.

I enter the ticket number 0149121861854
the date sept 18
and flight number AC 855, but no success.

Is it because the ticket also went to other destinations before, (for which I did receive credit).

I can always mail in my boarding pass but that may take a while and I have another trip YVR-BRU coming up soon and I want to recieve the Super SWU that I will get for passing 45000 before I go.

My boarding pass has my AC number on it, so I am wondering why the points were not automatically credited anyways?

Thanks in advance.