Originally Posted by bhomburg

Interesting interview with H. Hohmeister, head of commercial passenger division: https://www.faz.net/aktuell/wirtscha...-16867663.html (German, paywall)
Good news for all passengers who booked via travel agents: LH reinstated the automated 'refund' option in its GDS (which was deactivated when covid hit) , so refunds should now be processed much quicker with no need to manually process them. In the above interview, he said that every refund request takes 10 to 15 minutes of manual processing time. A million of them and limited staff, well, one can see why this is taking so long...