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Old Jul 17, 2020 | 12:16 pm
  #7371  
MillennialMiles
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Join Date: May 2020
Location: ORD
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Originally Posted by nootka
So I just called Aeroplan and they said that they couldn't book my ticket on their system because my route couldn't even show the MPM. I asked her what the city pair milage was and she said she couldn't even tell me because the system woudln't let her. I asked if she could just find the MPM from YHZ-SYD and she said that wasn't possible either. She even talked to her supervisor and apparently my route couldn't be calculated by the system.

Has anyone else ever experience this? Should I just call again and hope for a different agent and supervisor?
I would HUCA. I was able to book 2 trips segment by segment. One in North America and the other was a mRTW. You sometimes need the right agent that knows what to do which seems rare these days as they laid off a number of the more experienced ones.
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