So I just called Aeroplan and they said that they couldn't book my ticket on their system because my route couldn't even show the MPM. I asked her what the city pair milage was and she said she couldn't even tell me because the system woudln't let her. I asked if she could just find the MPM from YHZ-SYD and she said that wasn't possible either. She even talked to her supervisor and apparently my route couldn't be calculated by the system.

Has anyone else ever experience this? Should I just call again and hope for a different agent and supervisor?