01 Apr - I noticed when checking my itinerary that LH had cancelled my flights. I received no notification and I have no idea when they cancelled them.
02 Apr - Called, requested refund, was told I would receive it by 28 Apr, LH then deleted my itinerary from their online system
28 Apr - Called, told I would receive the refund by mid Jun
20 Jun - Called, told my refund would be expedited as I should have received it already and that I would receive email confirmation of processing by the end of Jul with refund to appear on my CC 3 business days after receiving the email confirmation
02 Jul - never received any email confirmation. Called and was told I would receive my refund by the end of Aug
To date I have received no confirmations of refund from LH.
It now takes hours to get through to them on the phone and several tries to get someone to answer my phone call without disconnecting me or instantly putting infinite hold.