Originally Posted by
restlessinRNO
- When circumstances arise that you particularly want to book award travel, it is not available.
This is not a fair statement. On the contrary, normally the airlines are completely neutral on "your" circumstances. When flights are operating normally, it is completely possible to redeem miles for a ticket for a personal emergency, or a last-minute deadline, or a special occasion, or whatever individual needs you might have. This is just a unique situation where everybody, all over the world, is unwilling and/or unable to travel internationally unless they absolutely have to.