i have the same problem since May, Can't lodg to my account i tried with the website and the app, i try to retrieve my password and always send me the same message "an unexpected error", im try to fix this issue since may because my points were going to expire on june and i read that due the coronavirus outbreak they will extend all the points that will expire between may and june.

Since I could not do it on my own and never received the email to extend them, I called hertz several times wating for almost a hour each time that i called, according to the customer service she extended for me and I didn't need to do anything else, when is asked again for my account she told about a system issue, and just be patience.I asked each week on social media and they always told me that i have to wait because my problem is being solved (never was solved)

Now I call again to find out about an updated of my account and when they ask about the points they tell me that i have 0 points, she told me they expired, thanks for this system issue i lost more than 6000 points.
Nobody knows what happened and nobody has known how to give me a solution they have opened a case but I don't think they will go further, it is the last time that I collect points in hertz again they were the worst of the worst