I should note for the record that since my stay (above) with the addled old gentleman at the desk, I have stayed once more this past year, and neither the addled old fellow or the problem have resurfaced. In fact, the staff was pretty professional, despite not being able to tell me where to go OTHER than the hotel for a drink (early in the week, the bar had NOBODY in it and it was about 10 Pm. I know the area pretty well, so I was just seeking suggestions rather than going to the nearby TGI Fridays, but they had none).

The morning breakfast at the executive lounge was truly superior, and the staff there was welcoming. I, too, got a nice view room, and all is forgiven. I will be back again.