FlyerTalk Forums - View Single Post - Air Canada Clean Care+ program
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Old Jul 14, 2020 | 4:54 pm
  #191  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,942
One point that didn't seem to be discussed, from one of the CleanCare+ updates, was:

As of July 1, a notification email will be sent to you prior to check-in if your flight is reaching capacity in Economy Class. This is to allow you to explore other options if you prefer more space onboard.


Here's what that e-mail looks like:


Subject: Helpful information about your upcoming flight to XXX

Booking Reference: ABC123

We’ve introduced Air Canada CleanCare+, the industry-leading set of biosafety measures that puts your safety first, always. Learn more.

We also wanted to let you know in advance that we are expecting your flight ACxxxx from YYY to XXX to be fairly full.

If you’d like to explore alternative options, you can select another flight in the same class of service at no charge within three days of your original flight.

Want to explore re-booking on an alternate flight?

Please note that you can change your flight up to 2 hours prior to departure. Although we cannot guarantee your next flight will have more available seats, we want you to know that you have options to choose from if you’d like.

For Aeroplan bookings, call 1-800-361-5373 or click here for contact options.

For all other bookings*, please feel free to call Air Canada Reservations at 1-888-247-2262 (for international and other numbers, click here).
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