Originally Posted by Steinbock

The issue is actually very simple. I bought an upgrade to a business class for two people. The gate clerk swiped my credit card 4 times, claiming the transactions timed out. They did not, all transactions were posted to my credit card. So I paid 4 times for the same purchase.
I have submitted the claim for a refund several times, besides receiving a canned email response, they were ignored. Countless telephone calls were met with "Please start an online case, we cannot help help you over the phone". After 7 months of this, I WILL sue them.

As for other questions:
The boarding pass clearly says "Air Canada" but the flight was operated by Jazz. I am not sure if that makes a difference, hence my post asking for help.
And yes, I am looking for all the help I can get.
I also realize that the odds are usually stacked against the consumer, however Air Canada has zero chances of winning this case as I have every piece of documentation and evidence needed.

Those who wish to help - please do. I will post an update as the case proceeds.