Originally Posted by
tkelvin69
Having difficulty in booking this DONE4: CMB-BKK-DOH-CPT-DOH-MAD-ATH-(SURFACE)-CAI-CMN-YUL-MIA-GUA-MIA-SEA-DFW-HKG-CMB.
The online tool is not letting the surface segment to be used. Allows AT CMN-YUL. I can fare this ITN if I leave out the surface and add ATH-CMN.
Called AA RTW and they can use the surface segment ATH-CAI but state cannot use AT CMN-YUL for a RTW fare even though able to use CAI-CMN AT flight.
Any suggestions? Could I make the online reservation with UL as first carrier and then call AA to take over the reservation and manually change the ATH-CMN to a surface ATH-CAI and add CAI-CMN flight? I assume if I give them an AA flight and date they could see the reservation.
Did the AA RTW agent say why you couldn't use AT to fly CMN-YUL? That's obviously the only OneWorld non-stop/direct flight. Is it because they don't like YUL-MIA-GUA being the only AA segments?
You could certainly put the itinerary on hold using the tool, if you can, and then call AA to see if they can take it over. If they won't (due to not having AA over an ocean), you could try contacting UL to see if they will change the segment to surface and then issue.