Originally Posted by iluv2fly

I received a call from my mother's nurse that I should come to see her as the end was near. I live in Chicago and she lived in Cincinnati. Not really wanting to go there by myself, I called my niece (her granddaughter) who lives in Denver to fly to Chicago and meet me so we can go together to CVG. I told the UA GS staff and the GS manager (thanks, Steve) what the situation was and they said they would monitor everything. As you can probably guess, the DEN flight was on a rolling delay (I had scheduled a 2.5-hour connection). The DEN flight was parking in the C concourse and the CVG was leaving from F in Terminal 2. The flight was going to land at the same time the CVG flight was leaving. A GS agent accompanied me to the C gate where the flight was parking and told me to go down the jet way with her as the flight was parking and she would drive us to the CVG flight. My niece was in F and one of the first ones off. We immediately went down to the tarmac and drove to the CVG flight. They actually delayed the flight for us and we were obviously the last ones to board. The captain announced that we would depart soon but that we were waiting for a bag - my neice's bag.
The GS staff had also made back-up plans for the both of us, but they came through on this flight. They said that I was UA family and that they would take care of us. They certainly did.

Epilogue: We arrived in Cincinnati and went to the nursing home to be with my mother. She was still alive. After we left her, we receive a call a few hours later that she passed away. If UA hadn't gone the extra mile for me, the back-up flights would have gotten us there too late to see her alive.

I certainly can be critical of UA at times, but with service like this, I cannot abandon them.