I have been trying to call Air France in three separate countries for 3 days now. The purpose was to register a serious complaint which inter alia included gross breaches of distancing rules at CDG during check in procedures. Every voice menu in three countries referred me to online forms. In fact the major reason why I was telephoning was because each of my many attempts to complete an online claim form was frustrated at the very point when I clicked on the "submit" button, with an error message "unhandled http rejection". I made this attempt from different devices and using different isps, always with the same result.

Another set of voice menus messages informed me, effectively, not to waste my or Air France's time unless my complaint or claim was more than 90 days old, after which I was summarily disconnected.

I am Flying Blue silver, and every attempt to log in to the FB website was frustrated with yet another technical error message. I simply could not log in, and any attempt to telephone was met with the same voice menu merry-go-round as above.

I have been tempted to post the full text of the complaint here, to get AF's attention. However, I have decided not to because I would run the risk of being flamed. I am sympathetic to the difficulties faced by all airlines in this Covid period; I am sympathetic to small businesses such as my own that has been driven to the wall by the disease. But this airline's conduct has been, in my case at least, so egregious that I demand instant attention, and not after 90 days. The substance of my complaint is undoubtedly embarassing to AF and I would prefer for it to be dealt with privately and with transparency rather than technical evasion.

If any Air France ambassador on this forum would like a copy of what I attempted to send, then I would be delighted to let them have a copy if they would message me.