This is the email sent to LX SEN. Full of apologies and half-truths, when hiding behind “official regulations”. Bolding is mine:
As a frequent flyer, you enjoy special privileges and services that aim to make traveling by plane more pleasant for you. We realize that you are currently unable to enjoy some of these privileges as usual, for instance due to official regulations that limit our food and beverage service in our lounges or even require us to close certain lounges.
We are aware that as a frequent flyer, you place great value on a high degree of reliability and predictability, and we are sorry that we are not able to offer you this as much as you have come to expect from us. Please rest assured that we are doing everything we can to once again be able to offer you our regular level of service.
Until then, we have published answers to your most important questions on “frequent flyer travel” at swiss.com. There you may find information on which services are available – especially at the airports in Frankfurt, Munich, Vienna and Zurich – as well as what limitations you may expect. For instance, which lounges are available and what their opening hours are. As soon as there are any changes, we will update our information online, allowing you to always have access to the latest information.
Did you know that we have taken comprehensive measures to ensure that you feel safe and comfortable prior to and during travel in these times? Please go to swiss.com for information on, for instance, hygiene measures, changes during travel or our current flight schedule.
We are truly happy to welcome you back on board again of one of our flights!