Originally Posted by
bostontraveler
I had a similar experience and it was resolved by a particular department called "cambios operacionales"... operational changes... they basically make exceptions. Check out my post and try that.. PM me if you need more info-happy to help.
Thanks! I spoke to them multiple times, I would say I called Avianca 20-25 times over the past 5 days. Spoke to LM, operational changes, supervisors. No one was willing to make any exceptions to the routing or do anything. Very frustrating. I gave up and I ended up cancelling the flights because I need to have something booked and need to get the LM back to do so.