moral of story:
fewer hands touching your ticket the better (even during regular times)
best to pay cash, directly to airline if cancel or alter, can talk to airline directly (or take refund and rebuy)
*i understand not everyone has enough $ or credit limit to do this
how long was the cancellation? more than 24 hours or within 24 hours of flight? there can be a difference (within 24 hours, you techncially can show up at the airport and demand someone to help you)
as you noticed, every insurance(even chase's insurance) uses same/similar names - you need to check and know exactly what is covered.
for future reference, you want this type of insurance (not endorsing this product, just pointing out what you need to look for)
https://www.travelinsurancereview.ne...-interruption/
n addition, trip interruption coverage provides additional reimbursement to cover the costs that result from the purchase of additional tickets to return home. If your trip is interrupted and you are able to rejoin the trip, some plans will also provide reimbursement for the additional transportation costs related to re-joining your trip.
of course, this wont help now (known event, cant buy it when you are stuck in singapore), and wont help if all flights are cancelled (early parts of the quarantine to stop all flights). fine print may even exclude pandemics and make it useless
a lot require you to buy it on a roundtrip departing from primary residence. so technically it wont cover this SIN-USA trip (again, you have to check the details)
good luck
https://www.changiairport.com/en/fli...ll&searchTerm=
it looks like EVA uses SATS for some services. you could show up at the airport and try to find EVA (or get SATS to assist you). Again, more hands handling this = harder
SATS is an airport agent, often handling ground items (eg check in kiosk, baggage handling, food services etc). this way EVA offshores the responsibilities to a 3rd party, often cheaper or more reilable than staffing their own in every airport