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Covid19: LH Group general waiver to rebook flights
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Jul 6, 2020 | 8:35 am
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oliver2002
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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Quote:
Originally Posted by
capedreamer
. What's going on with these wait times? I recall having a much easier time reaching LH even a couple months ago...
LH & co just cleaned up their schedule to the end of the summer 2020 (October 31). Considering their are only operating 50% of their original schedule this means they have rebooked/cancelled about 10-12 million reservations in 10 days. They are expecting to have to refund about 1.2-1.8 bn € over the next three months from this wave alone. That would explain the overloaded call centers
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