Originally Posted by
djjaguar64
So I submitted my chargeback with my bank. Now LH sends me this note, keep in mind I have been waiting since April 22 for a refund.
LH's response:
We would like to bring to your attention that over the past weeks, we have adjusted our rebooking options to provide you with more flexibility in regards to your future travel plans.
Your rebooking options:
In light of the current situation, Lufthansa is offering flexible rebooking options for all fares or a voucher option.
You may rebook your ticket until January 31, 2021 to a new departure date which commences no later than December 31, 2021
Tickets may be rebooked directly via our website or our service teams.
We are now offering you the additional option of securing the value of your ticket for future travel.
You can convert your ticket into a voucher and redeem this at any time. Furthermore, we`ll provide you with an additional €50 discount voucher for further travel if you make your new booking before August 31, 2020 for a departure date in 2020. (*)
This applies to all tickets issued prior to May 16, 2020. This is the way to your FLIGHT VOUCHER
If a refund remains your preferred option, you don’t have to take any action and you can disregard this email.
Open refund requests will be processed in the next 6-8 weeks. Due to high volumes, we would like to thank you for your patience and understanding for the processing delay.
In the meantime, we want to thank you for your trust in the Lufthansa Group during these challenging times! We hope we can welcome you back on board soon!
(*) subject to the condition compliance
Kind regards
Lufthansa German Airlines
I got the same email and I have been waiting 2 months longer than you for my refund.
I hate LH, I hate LH, I hate LH is all I think about on a daily basis.
It's gonna take some time before I buy another LH ticket again.