I had the same issue today, saw the web support number at the bottom of the reservation and called it on a whim (planning to play dumb and see where it got me), and they were actually able to process the full cancellation and refund for me. 1-866-953-2294.
Edit: this is
jfga2014
Last edited by goyankees32790; Jul 2, 2020 at 4:30 pm
Reason: add user