Email from Greg Foran today - "A new normal is settling in"
A credit solution is coming soon
I know it has been a frustrating time for those of you who currently have a flight in credit with Air New Zealand. I would like to again apologise for the time it is taking us to come up with an easy solution. Simply put, we didn’t have the systems or number of people in place to be able to process the volume of cancellations we have experienced.
We have now almost doubled the number of people in our call centres, and are communicating with customers directly to ensure they are aware of their credit balances and how they can be used. We are also working on a digital solution that will enable you to manage your credit online, this is scheduled to be completed later this month. We still have a long list of customers to call back and we’re working through that as quickly as we can. So thank you for your continued patience.