Originally Posted by
TabeaK
Thanks, learned something.
As a result of the first dispute, I got the ticket price back (the credit card company sided with me, then Emirates processed the refund), but kept the seat reservation fee, claiming that the seats are still "open" - whatever that means. As a result I filed several additional refund requests with Emirates specifically for the seat reservation fee - they did not respond. I thus re-opened the credit card claim for the missing seat reservation fee - this time the credit card company sided with Emirates - no additional details provided, beyond "Services were renderred" - I am about to re-dispute the closed claim again - maybe third time is a charm.
I have in all cases provided the evidence of my claims with Emirates...
When Emirates responded, the card company should have given you opportunity to address the airline's claim on why it was justified. that flight was cancelled would make it impossible for the airline to have provided the service