Originally Posted by
Dave Noble
A PNR is a record in the booking system database that holds all the details of the passengers on the itinerary
Each PNR has a record locator ( booking reference), which is several characters ( typically 6 for most airlines ime ) and really needs be quoted when trying to get a refund
When the airline responded to the disputed charge, what was its grounds? you should have been given opportunity by card company to refute the airline's grounds. It should be, from most card companies, quite easy to get a refund for non provision of service
Thanks, learned something.
As a result of the first dispute, I got the ticket price back (the credit card company sided with me, then Emirates processed the refund), but kept the seat reservation fee, claiming that the seats are still "open" - whatever that means. As a result I filed several additional refund requests with Emirates specifically for the seat reservation fee - they did not respond. I thus re-opened the credit card claim for the missing seat reservation fee - this time the credit card company sided with Emirates - no additional details provided, beyond "Services were renderred" - I am about to re-dispute the closed claim again - maybe third time is a charm.
I have in all cases provided the evidence of my claims with Emirates...